Help Desk Technician
Job Description Build a Bigger, Better, Bolder Future Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you.
Little Caesars is a company where our colleagues make an impact.
Your Mission In this role, you will provide on-site and remote technical support Information.
You will support end-users of Ilitch companies' sports teams and entertainment venues.
How You'll Make an Impact Assist with installing, maintaining, modifying, and implementing technologies associated with sports and entertainment venues and operations.
Maintain and solve basic network issues including, but not limited to wireless, LAN, WAN and switch port assignment and changes.
Responsible for performing venue technology conversions on a per-event basis, as required by NHL, NBA, MLB, and other live events.
Work with clients over email, Skype, phone, (on-site and remote) to investigate and provide solutions.
Support of audio visual and broadcast technology and colleagues.
Responsible for daily and weekly system testing to ensure trouble-free execution for venue productions.
Assist users with mobile communication devices.
Responsible for managing technology inventory including procurement and disposal.
Collaborate with Enterprise and Retail Technology colleagues on advanced technical support a resolution of escalated support issues.
Provide end-user training on computers and peripherals as needed.
Document resolution issues to ensure continuity throughout the team.
Work with the infrastructure shared services organization to achieve success with advanced network and systems projects and tasks.
Gather, analyze, and report end-user support trends and keep up to date on emerging technologies.
Who You Are Bachelor's degree in Information Technology, Computer Science or related field.
Equivalent experience may be considered in lieu of a formal degree.
Minimum of one (1) year in an IT technical support position providing basic on-site or remote end-user support with sport-related software, hardware and applications.
Proficient with the installation and configuration of computer hardware and software, and basic knowledge and understanding of networking skills and concepts.
Demonstrates excellent customer service skills.
Strong written and oral communication skills with the ability to communicate with colleagues and clients.
Evidence of strong organization, planning and prioritization skills with the ability to work within tight timelines and while under pressure.
Demonstrated ability to work with various levels of colleagues from senior management to new hires.
Proven analytical, problem-solving and decision-making skills.
Ability to troubleshoot issues independently and within a team support structure.
Ability to adapt and remain flexible to changing and growing sports and entertainment businesses.
Where You'll Work A state-of-the-art building with a modern-day, open environment in the heart of The District Detroit.
A colleague fitness center, work caf and an outdoor patio with grills.
Over 60 different meeting spaces to help promote a collaborative environment.
Recommended Skills Adaptability Analytical Broadcasting Computer Architectures Customer Service Decision Making Estimated Salary: $20 to $28 per hour based on qualifications.
Little Caesars is a company where our colleagues make an impact.
Your Mission In this role, you will provide on-site and remote technical support Information.
You will support end-users of Ilitch companies' sports teams and entertainment venues.
How You'll Make an Impact Assist with installing, maintaining, modifying, and implementing technologies associated with sports and entertainment venues and operations.
Maintain and solve basic network issues including, but not limited to wireless, LAN, WAN and switch port assignment and changes.
Responsible for performing venue technology conversions on a per-event basis, as required by NHL, NBA, MLB, and other live events.
Work with clients over email, Skype, phone, (on-site and remote) to investigate and provide solutions.
Support of audio visual and broadcast technology and colleagues.
Responsible for daily and weekly system testing to ensure trouble-free execution for venue productions.
Assist users with mobile communication devices.
Responsible for managing technology inventory including procurement and disposal.
Collaborate with Enterprise and Retail Technology colleagues on advanced technical support a resolution of escalated support issues.
Provide end-user training on computers and peripherals as needed.
Document resolution issues to ensure continuity throughout the team.
Work with the infrastructure shared services organization to achieve success with advanced network and systems projects and tasks.
Gather, analyze, and report end-user support trends and keep up to date on emerging technologies.
Who You Are Bachelor's degree in Information Technology, Computer Science or related field.
Equivalent experience may be considered in lieu of a formal degree.
Minimum of one (1) year in an IT technical support position providing basic on-site or remote end-user support with sport-related software, hardware and applications.
Proficient with the installation and configuration of computer hardware and software, and basic knowledge and understanding of networking skills and concepts.
Demonstrates excellent customer service skills.
Strong written and oral communication skills with the ability to communicate with colleagues and clients.
Evidence of strong organization, planning and prioritization skills with the ability to work within tight timelines and while under pressure.
Demonstrated ability to work with various levels of colleagues from senior management to new hires.
Proven analytical, problem-solving and decision-making skills.
Ability to troubleshoot issues independently and within a team support structure.
Ability to adapt and remain flexible to changing and growing sports and entertainment businesses.
Where You'll Work A state-of-the-art building with a modern-day, open environment in the heart of The District Detroit.
A colleague fitness center, work caf and an outdoor patio with grills.
Over 60 different meeting spaces to help promote a collaborative environment.
Recommended Skills Adaptability Analytical Broadcasting Computer Architectures Customer Service Decision Making Estimated Salary: $20 to $28 per hour based on qualifications.
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