Customer Support Specialist
About Us At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience-delivered at home and powered by technology for scale.
We can have almost anything delivered to our doorstep at the click of a button, why are healthcare services an exception? Sprinter Health is an in-home diagnostic care company that partners with health plans and health systems to send medical professionals to patients' homes to perform a variety of clinical services.
We are building the clinical and technological infrastructure to realize a future of healthcare.
We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.
About The Role We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum.
We are looking for an experienced, customer-centric individual to grow our customer support team.
As a Customer Support Specialist, you are often the first voices of Sprinter Health.
We are looking for someone that can use their voice to deliver flawless and timely support to our customers across the nation.
A Day in the Life of a Sprinter Customer Support Specialist Your day will begin by fielding and resolving overnight questions and support requests from our customers and partners Throughout the day you will respond to and triage inbound customer questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks As different customer situations arise, you will escalate questions and concerns to other teams for additional support This position will assist Clinical Managers and Sprinters with real-time scheduling changes Each day you will confirm all appointments have the necessary patient information (insurance information, requisitions, etc.
) This position will also support clerical work that may be required prior to and after appointments to ensure our Sprinters can focus on delivering high quality care in the home Other duties and/or projects as assigned including outbound calling to schedule patients Skills and Requirements:
Fluency in Spanish At least 3
years of relevant experience in customer or patient service, healthcare experience required Preferred:
experience working with Zendesk About You:
You excel at last minute problem solving and out of the box thinking You are highly organized and love to follow a process You over communicate both in writing and in words You know how to prioritize tasks and escalate situations when necessary You have experience working in an on-demand service or healthcare environment You thrive in a fast paced, high pressure environment The base salary range for this full-time position is $50,000 - $65,000
equity
benefits.
Our salary ranges are determined by role, level, and location.
The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Please note that the compensation details listed reflect the base salary only, and do not include equity or benefits Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers.
If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here.
All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website.
Job-related communications will only be sent from email addresses ending in @sprinterhealth.
com.
Please ensure that you're only replying to emails that end with @sprinterhealth.
com.
Recommended Skills Clinical Works Coordinating Customer Service Problem Solving Triage Health Care Estimated Salary: $20 to $28 per hour based on qualifications.
We can have almost anything delivered to our doorstep at the click of a button, why are healthcare services an exception? Sprinter Health is an in-home diagnostic care company that partners with health plans and health systems to send medical professionals to patients' homes to perform a variety of clinical services.
We are building the clinical and technological infrastructure to realize a future of healthcare.
We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.
About The Role We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum.
We are looking for an experienced, customer-centric individual to grow our customer support team.
As a Customer Support Specialist, you are often the first voices of Sprinter Health.
We are looking for someone that can use their voice to deliver flawless and timely support to our customers across the nation.
A Day in the Life of a Sprinter Customer Support Specialist Your day will begin by fielding and resolving overnight questions and support requests from our customers and partners Throughout the day you will respond to and triage inbound customer questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks As different customer situations arise, you will escalate questions and concerns to other teams for additional support This position will assist Clinical Managers and Sprinters with real-time scheduling changes Each day you will confirm all appointments have the necessary patient information (insurance information, requisitions, etc.
) This position will also support clerical work that may be required prior to and after appointments to ensure our Sprinters can focus on delivering high quality care in the home Other duties and/or projects as assigned including outbound calling to schedule patients Skills and Requirements:
Fluency in Spanish At least 3
years of relevant experience in customer or patient service, healthcare experience required Preferred:
experience working with Zendesk About You:
You excel at last minute problem solving and out of the box thinking You are highly organized and love to follow a process You over communicate both in writing and in words You know how to prioritize tasks and escalate situations when necessary You have experience working in an on-demand service or healthcare environment You thrive in a fast paced, high pressure environment The base salary range for this full-time position is $50,000 - $65,000
equity
benefits.
Our salary ranges are determined by role, level, and location.
The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Please note that the compensation details listed reflect the base salary only, and do not include equity or benefits Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers.
If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here.
All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website.
Job-related communications will only be sent from email addresses ending in @sprinterhealth.
com.
Please ensure that you're only replying to emails that end with @sprinterhealth.
com.
Recommended Skills Clinical Works Coordinating Customer Service Problem Solving Triage Health Care Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
